FAQ

SHIPPING & DELIVERY
We usually ship the product within 2 working days after receiving the order and try and deliver them within a week. Intra-city deliveries happen within 2 working days. Same day intra-city deliveries possible (For Bangalore Only)  at extra charge. 

DOMESTIC: 

  1. Shipping within India is free for all purchases . 
  2. Orders are delivered within 5 to 6 working days. Unless otherwise specifically mentioned in the product details. 
  3. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at arteastri@gmail.com within 2 hours of placing the order.

INTERNATIONAL:

  1. Standard shipping charge per order, anywhere outside India is INR 3500 for max 500gm. Additional Shipping charges will be calculated on checkout based on weight.  
  2. Any custom charges has to be borne by the customer . 
  3. Orders are delivered within 8-10 working days. Unless otherwise specifically mentioned in the product details. 
  4. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at hello@arteastri.com within 2 hours, of placing order.
CANCELLATION
After placing the order customer can cancel the order within  hour if he/she wishes to ( Please refer Returns Policy) by mailing us at hello@arteastri.com.
EASY RETURNS ( For Domestic Orders Only).
Products can be returned within 7 days from the day of delivery.
And in case of customer request for Refund ( if applicable), it will be processed through same mode within 2 working days of receiving products in original condition of shipment.
No Returns/ Refunds on Products purchased on Sale.
Exchange possible on all products if the customer reaches out to us within 7 days of receiving the products. Pls note Exchange has to be of exact value as original or higher. Customer just needs to place a fresh order in lieu of the product to Exchange and immediately get in touch with our customer care and arrange for the original product to be shipped back to ArtEastri.
ArtEastri promises to refund the customer within 24-48 hours of receiving the original product back. 
100% SECURE ORDERING

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card, Eastern Crafts Limited uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Eastern Crafts Limited, instead the information is securely stored and encrypted with Visa/MasterCard.

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