FAQ

SHIPPING & DELIVERY
We usually ship the product within 2 working days after receiving the order and try and deliver them within a week. Intracity deliveries happen within 2 working days. Same day intracity deliveries possible ( For Bangalore only)  at extra charge. 

DOMESTIC- 

  1. Shipping within India is free for all purchases above Rs999 .
  2. For Orders below Rs999, flat shipping charges of Rs 100 is applicable.
  3. Orders are delivered within 5 to 6 working days. Unless otherwise specifically mentioned in the product details. 
  4. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at arteastri@gmail.com within 2 hours of placing the order.

INTERNATIONAL-

  1. Standard shipping charge per order, anywhere outside India is INR 2500 irrespective of the number of items picked.
  2. Any custom charges has to be borne by the customer . 
  3. Orders are delivered within 7-8 working days. Unless otherwise specifically mentioned in the product details. 
  4. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at info@suta.in within 2 hours, of placing order.
EASY RETURNS ( For Domestic Orders Only).
After placing the order customer can cancel the order within 1 hour if he/she wishes to. And in case of customer request for Refund, it will be processed through same mode within 10 working days. Products can be returned within 24 hours from the day of delivery.
100% SECURE ORDERING

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card, Eastern Crafts Limited uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Eastern Crafts Limited, instead the information is securely stored and encrypted with Visa/MasterCard.

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