In the odd case that you do not love your ArtEastri products, here is our policy on returns:
1. Products that are eligible for return, can be returned within 10 days (no returns or exchange for jewelry) of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order.
3. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
4. Products bought on sale are non- refundable. We will be issuing you a gift card of the exact value.
5. No exchange or returns on customised products.
6. No exchange or returns on any Jewellery items.7. Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
8. The ArtEastri team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
9. Once your return has been authorized, we'd be happy to process your refund. If you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
10. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to ArtEastri at firstname.lastname@example.org. Or Whatsapp us at 7892889392.
11. All returns are subject to the discretion of ArtEastri. And we're just a phone call away.